FAQs

Everyone’s situation is different; we all have different tolerances for risk and different appetites for premiums. A good place to start is by asking: What would happen if you were suddenly out of the picture? Would your family be okay? Could the bills still get paid? Would you be able to afford treatment if your health took a hit?

If the answer is “not really,” then yeah, we should probably have a chat.

New Zealand's great, we’ve got a lot of government support systems. But they’re designed to be safety nets, not full replacements. The government isn’t covering your mortgage or your Netflix subscription.

Insurance exists to help you maintain your lifestyle if something goes wrong, so you don’t have to take a big step backwards just to stay afloat.

That depends on where you're at in life, what you’ve already got in place, and what risks you're comfortable carrying.

We’ve seen it all and know how to spot the gaps. We’ll work through your situation with you and help determine a level of coverage that makes sense - not more than you need, and not less than you’d regret.

Nope. For most of what we do, we’re paid by the providers, and it doesn’t change what you pay in premiums. If there’s ever a cost to you (which is rare), we’ll be upfront about it.

You can review the full breakdown at any time in our public disclosure document.

No worries. Chances are, it hasn’t been reviewed in a while, and your life might look a bit different now. We’re always happy to take a look and give you a second opinion.

We’ll walk you through it. Most of it can be done online or over the phone, but if you’d rather meet in person, we’re more than happy to accommodate that.

We hate paperwork, too. Luckily for you, it’s on us. We’ll handle the admin, explain the fine print, and keep the jargon to a minimum. You just have to show up.

Always. No bots, no hold music, no call centres. Just us.